a living room with a couch and chairs


Our Most Common Questions

Looking for an answer? Find responses to some of our most frequently asked questions below. If there’s anything else we can help you with, please don’t hesitate to reach out!

How can I make a reservation?

Reservations for the Grand Hotel can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. 

How will I be charged?

All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates issued by the Grand Hotel and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking.

What is the cancellation policy?

We are a small Kennebunk hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, please refer to the following schedule here.

We require a minimum of 48 hours' notice to receive a refund of your deposit, less a $50 administration fee. Please note, guests are always welcome to send a friend or family member to take their place as a guest of the Grand Hotel.

When are check-in and check-out?

Check-in is guaranteed by 3:00 PM. Our team is available 24-hours a day and can assist with overnight arrivals. Check-out time is prior to 11:00 AM.

Are there any resort fees?

A resort fee of $20 per night, 9% Maine State Sales Tax, 2% Destination Fee, and a 1% Community Impact Fee are applied to all room reservations.

Is smoking allowed?

The Grand Hotel is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.