Grand Hotel Policies

HOTEL POLICIES AT GRAND HOTEL — LUXURY HOTEL IN KENNEBUNK, MAINE

THE GRAND HOTEL'S RESERVATIONS POLICIES

Reservations: Reservations for the Grand Hotel can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.

Deposit and Payment: All deposits will be charged at the time of booking and applies to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, check and gift certificates issued by the Grand Hotel and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking. The following structure applies to calculate a deposit:

  • 1 night:Full amount (including tax)
  • 2+ nights: 50% of the total amount (including tax)
  • Reservations booked using a special/promotional rate, require payment in full at time of booking.

CANCELLATION POLICY

We are a small Kennebunkport inn; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, we require a minimum of 21 days notice to receive a refund of your deposit, less a $50 cancellation fee; within 21 days of your arrival, regardless of the reason, we are unable to refund your deposit. Reservations booked using a special/promotional rate are non-refundable. Please note, guests are always welcome to send a friend or family member to take their place as a guest of the Grand Hotel

ADDITIONAL INFORMATION

Minimum Stays: 2, sometimes 3 night minimum stays are required during peak season and for all major holiday weekends.  If our availability allows for a one night stay we may make an exception to the minimum stay policy.

Additional Persons/ Traveling with Children: All rooms are quoted for double occupancy. There is a $50/night additional charge per person for anyone age 16 and up and a $35/night additional charge for kids 15 and under. Toddlers & infants 3 years of age or younger stay free. Please note the Grand Hotel does not provide cots or portable cribs.

Check in/out: Check-in is guaranteed by 3:00 PM. Please contact the hotel prior to arrival if you would like to request an earlier check in time. Should you arrive after the desk has closed, please call the front desk for instructions on how to retrieve your room key.

Pet Policy: Our property cannot accommodate pets. However, we would be happy to recommend a kennel in the Kennebunkport area.

Smoking: The Grand Hotel is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.

Alcohol: Due to Maine State Law, only “Hotel Served” alcoholic beverages can be consumed in public areas. If you wish to bring alcohol it can only be consumed in the privacy of your room.

Gift Cards: Purchase a Kennebunkport Resort Collection Gift Card!